Quality Management Motivational Business Quote: transacting that helps the Company to meet Customer expectations…profit…
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Total Quality Management(TQM) is a way of transacting that helps the Company to meet Customer expectations and continually improve on the quality of such transactions. This implies Customer focus. It means finding out what the Customer expects and orienting the Company to deliver just that. Perhaps more. And to make profit in the process. So ‘listen to the Customer and respond’ would be the axiom.
Author: ignatius fernandez